Key responsibilities :

• Identified and formalized business needs with project managers, maintenance staff, asset engineers, internal clients, and requirements writers.
• Coordinated communication among relevant departments (operations, asset management, maintenance, construction).
• Structured use cases around mapping: visualizing ongoing projects, anticipating impacts, and managing co-activity.
• Participated in defining key software features and prioritizing them based on business value.
• Organized user testing sessions with stakeholders to gather feedback and refine the tool.
• Ensured identification and communication of initially unexpressed functional needs (implicit or emerging).
• Contributed to validating early software iterations with key users.
• Supported strategic reflection on future tool applications in asset management and predictive maintenance.

Core skills involved :

• Requirements Gathering and Analysis : ability to structure and reframe expectations from multiple stakeholders with sometimes divergent objectives.
• Cross-Department Coordination : facilitated multi-disciplinary meetings, tracked communications, and aligned expectations.
• Project Management (POC) : functional scoping, incremental validation, iteration tracking, and user feedback integration.
• User Experience (UX) Approach : functionality testing, identifying pain points, and seeking practical, intuitive solutions.
• System and Asset Vision : understanding the impact of investment projects on asset management and anticipating sensitive maintenance areas.
• Functional Communication : clear presentation of use cases, synthesis writing, and technical simplification for non-expert audiences.
• Cross-Functional Approach : ability to work at the intersection of technical, operational, maintenance, and strategic management domains.